Shipping & Return Policy
All orders are delivered during business hours, preferably to a business address. Couriers are unfortunately not able to specify an exact delivery time. We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or times and weekend deliveries.
Upon arrival of your package, please note any damage to the box as well as any damage to the goods themselves. If you feel that the damage to an item or a box is too severe please refuse the package. There is no need to refuse all delivered packages if most are in good condition.
Orders received will be despatched within 48 hours and delivery can vary from one (1) business day to up to ten (10) business days dependent on location.
Depending on the size of the items in your order, we utilise the following shipping and delivery methods:
Many lightweight items up to 5kg can be shipped via Toll Priority Overnight Express service. As soon as your item has left our Brisbane warehouse you will be notified via email and be able to track your order online. Our standard shipping arrangement will require a signature upon delivery; however, you can select an option at checkout (Attention to Leave) to leave the order at your door. If you are not at home at the time of delivery and you have not given an authority to leave the package, a notice with alternative arrangements will be left at your residence.
Items 5.01kgs or more will be sent to the shipping address you provide when placing your order. We cannot accept a PO Box for these items as the shipping address because our shipping partners are unable to deliver to a PO Box. We suggest you provide a business address for delivery of the goods.
Please note that it may not be advisable to give an authority to leave for large orders at your door as we will not be held liable for any loss and will not be able to provide the service to carry the items into your home and you may need to have someone available to help you.
In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), BLC International Pty Ltd reserves the right to cancel an order and issue a full refund.
After selecting your preferred products that you wish to purchase, a freight charge will be applied based on the weight of the order. The final freight cost for your order can be viewed during checkout and may change depending on additional items that you have added to your cart.
Free freight applies for orders received of $150 (inc GST) or more, subject to location. In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), BLC International Pty Ltd reserves the right to cancel an order.
2. Change of mind returns
We want you to feel confident when buying our products. Should you change your mind about a purchase you have made with us, you have the option of returning the items within 30 days of having received it and request a full refund.
We require the returned product(s) to be unused and in their original packaging. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund). This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the packing material the item was sent with.
How to process your return
You can return orders using your chosen courier service to BLC International Pty Ltd, Unit 1A, 43-45 Spine Street, Sumner Park, QLD, 4074, or you may arrange to drop off the goods direct.
All associated costs relating to the return of the goods are at the customer’s expense.
Once we receive the returned goods, we will fully refund you the amount you paid for the order less any cost for shipping the items to you via direct debit. We will contact you to request your banking details for the refund to take place.
3. Damaged or faulty returns
In the unlikely event that your goods arrive damaged, please notify BLC International Pty Ltd within 7 days of receiving the goods to receive a replacement (if available) or a refund.
You may be required to send us images of the effected products for further assessment. BLC International Pty Ltd will give you the option to arrange a replacement for part/whole of the item, or provide you with a refund. Any refund is made by direct debit to your chosen bank account.
Please do not attempt to return the goods before speaking to one of our consultants. You may be responsible for any associated expenses if you do so.